Understanding conflict management in the workplace

Assignment Task for Unit: Understanding conflict management in the workplace
Centre Number: Centre Name:
Learner Registration No: Learner Name:

TASK

This task requires you to demonstrate your knowledge of managing conflict, how to minimise and resolve conflict and also to identify what some of the causes and effects of conflict might be.

NOTE:
You may want to relate your answers to an organisation that you work in. If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar.This could include experience working in a voluntary capacity.
You should plan to spend approximately 7hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment.The ‘nominal’ word count for this assignment is 1000 words: the suggested range is between 800 and 1500 words.

Check your assignment carefully prior to submission using the assessment criteria.

Please use the sub-headings shown below when structuring your Assignment Assessment Criteria
Cause and effects of conflict

Identify a conflict situation that you directly or indirectly experienced that affected others in the workplace.

Explain what may have caused the conflict, describe the stages in the development of the conflict and briefly explain the effects of the conflict on the performance of the team and individuals at work.

Minimise and resolve conflict

Explain any recognised technique you used (or could haveused) tominimise and resolve this conflict in your workplace andbriefly explain how you could create a positive atmosphere at workto minimise the adverse effects of conflict.

Note:If the conflict was one that you directly experienced explain how you dealt with it or how, with hindsight, you could have dealt with it to produce a better outcome. If you did not directly experience the conflict explain how those involved may have dealt with it.

• Identify causes of conflict at work(12 marks)
• Describe the stages in the development of conflict(16 marks)
• Explain the effects of conflict on individual and team performance at work(24 marks)
• Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace(24 marks)
• Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict(24 marks)
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