Q1- From Chapter 12 Read Snapshot: Measuring Respect. Discussthe information presented and the critical measures taken in orderto validate the relevance of respect in business practice. Respondto at least two of your fellow students postings. Q2- From Chapter5 Review the Research Questions from Close Up: Proposing Researchfor MindWriter and the Exploration Phase and then decide: How dothese questions in the research proposal lead one towards atangible end result defined by either higher service quality;higher levels of customer satisfaction; better product; or monetarysavings?

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