What role does management play in continuous quality improvement?
What role does management play in continuous quality improvement?After completing this week’s reading answer the following questions:
a. What role does management play in continuous quality improvement?
b. How is managing different from leading?
c. In your opinion, which role is more effective in implementing changes that improve quality outcomes: managing or leading? Why?
Your initial post should be 250-300 words and utilize a minimum of two scholarly sources from the Ashford University Library, cited in APA format.
HCA 375 Week 1 DQ 2 Implementation and Barriers
Select one of the following organizations and the associated quality improvement initiative:
a. The Joint Commission National Patient Safety Goals
b. Centers for Medicare & Medicaid Services Never Events
Describe the overarching goal of the initiative. Describe key strategies this organization has recommended to improve quality in the healthcare setting.
HCA 375 Week 2 Customer Satisfaction and Quality Care
To begin, review the Hospital Consumer Assessment of Health Plans Survey H.C.A.H.P.S. available at http://tinyurl.com/4272s7l.
Next, visit the Hospital Compare website http://www.hospitalcompare.hhs.gov, and follow these steps:
1. Type in your zip code
2. Ensure that “general search” is selected for the search type
3. Click on the “Find Hospitals” button
4. Select one of the hospitals by checking the box next to the hospital name and click on “Compare”
5. Review the survey of patients’ hospital experiences
For the selected hospital, identify one satisfaction measurement criteria that you recommend for improvement. In your opinion, how might this customer satisfaction factor relate to quality outcomes? Provide a concrete example that supports your opinion.