Effective communication skills can prevent many situations from escalating to a physical altercation. Officers revert to their training when involved in situations.
For this assignment, prepare a PowerPoint training presentation for officers on how to communicate with hostile citizens. Include recommended techniques in verbal and nonverbal communications, along with how technology can play a role. Be sure to explore any legal and ethical considerations the officers must remember and do when dealing with hostile individuals.
Incorporate appropriate animations, transitions, and graphics as well as speaker notes for each slide. The speaker notes may be comprised of brief paragraphs or bulleted lists and should cite material appropriately. Add audio to each slide using the Media section of the Insert tab in the top menu bar for each slide.
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