Part 1: Introduction Section/Identify Project Topic/Idea

You will create an introduction to your paper in which you introduce the topic of your paper. All projects should be related to healthcare. Exception will be made if you are not employed in healthcare. For alternatives to healthcare topics, think about issues in your community, church, or current workplace that you could use the process to make improvements. All project topics must be approved by your instructor before proceeding with the project.

In your introduction, you must indicate the problem that exists and why your project is being undertaken. If you have taken HIA 355 or HIA 365 previously, to prevent excessively high Turnitin scores, you must pick a new topic than previously used. Topics are to be submitted as an assignment by the end of Week 2 for approval.

Part 2: Mission and Vision Statements

This section has two parts. First, list the mission and vision of the organization you are preparing your project for. Second, develop a mission and a vision statement for your project. These are two separate statements with two different purposes. Be sure your mission and vision statements meet the criteria described in Chapter 4 of your Shaw and Carter textbook.

Part 3: Goals and Objectives

Using the SMART goal approach, develop at least one measurable goal for your project, with at least three objectives to support that goal. The goal must be tied to your project mission.

Part 4: Perform a STEEEP Analysis

Prepare a STEEEP analysis for your organization and project. Speak to all aspects. You may view for an example of how a STEEEP analysis is presented. It is only an example and is not the only way to do this.

Part 5: Create a Gantt Chart

Review the QI Toolbox Technique titled Gantt Charts in Shaw and Carter on page 146. Perform additional research on the purpose and use of a Gantt chart. Look at various examples as there is no one correct format. For this step, create a Gantt chart to use to manage your project. You do not have to use special software for this part of the project; it can be done in Excel or in a Word table format. Keep it simple but complete. You should never have gaps in your timeline, and all critical steps in your project should be a line item.

Part 6: Identify Customers

Identify both internal and external customers of your project and their needs/requirements for this project. Be sure to indicate whether they are internal or external customers.

Part 7: Design Survey/Interview

Review the QI Toolbox Techniques titled Survey Design and Interview Design in Shaw and Carter on pages 117-120. Develop a survey or interview instrument to collect data for your project. The instrument should include a minimum of 10 standard questions to ensure consistency in the data collection process. You must include this instrument in your final paper. Again, you MUST perform this survey/interview and collect this data, so please start sooner rather than later!

Follow the guidelines below when developing the instrument:

Survey – If a survey is administered, please survey at least 10 people.

Interview – If interviews are conducted, please interview at least 5 people.

Note: These guidelines are minimum values. You have the option to survey or interview more than these minimum guidelines. The more surveys/interviews completed, the more data you will have to do an analysis with and the more meaningful the information will be.

Part 8: Narrative Summary of Analysis Process/Collected Data

Once you have conducted the surveys/interviews and obtained data for the project, you will analyze the date. You will provide a narrative summary of the collected data and recap the results. This is a significant portion of the assignment and is weighted as such; one page is not sufficient to cover this topic. Display critical thinking in your analysis. Don’t simply report out how many participants responded a certain way, but discuss what these findings mean to you. Use the findings to identify key performance indicators (KPIs) to work on and explain why.

Part 9: Identify Performance Improvement Criteria/Key Performance Indicators

Review the QI Toolbox Technique titled Indicators in Shaw and Carter on pages 143-145. Using the data collected and the results from your analysis, identify performance criteria or KPIs for the project. Performance criteria include statements of judgment or rules upon which a decision can be based. Criteria are standards of performance which can be measured or against which performance can be assessed. Develop standardized criteria/KPIs to evaluate customer satisfaction in the performance improvement project (how you will know you met your customer’s expectations – needs to be quantifiable). Think how will you determine if your project is successful; how will you measure success? What is your numerator and your denominator? For this section, describe at least three KPIs you will use. Make sure to describe how often you will measure these KPIs, who will be responsible for monitoring them, where will you get your data, and describe who you will report this information out to.

Part 10: Create a Flowchart

Review the QI Toolbox Technique titled Flow Chart on pages 183-188 in Shaw and Carter. Create a flowchart to illustrate at least one process involved in your project. There needs to be at least one decision step in your process. Make sure to describe what process your flowchart is describing through an effective title.

Part 11: Perform a SWOT Analysis

Based on your findings from your data collection, perform a SWOT analysis of your organization related to your project. Identify a minimum of two items in each category.

Part 12: Perform a Root-Cause Analysis

Review the QI Toolbox Techniques titled Cause-and-effect Diagram and Root-Cause Analysis on pages 211-212 in Shaw and Carter. Perform a root-cause analysis for an issue you have identified and then diagram the analysis, demonstrating analysis of the problems supporting the need for this project. Do additional research if needed to fully understand this tool (think fishbone diagram).

Part 13: Data Presentation

Use Excel to design graphs to display the data collected from your project. There must be at least three to four graphs (use a variety – cannot all be the same and they must be used correctly) included in your report that demonstrate the results of your survey findings.

Part 14: Safety and Training

Identify environmental and safety guidelines or regulations that may have implications for your project. Determine what training will be necessary based on your data collection and, if so, how you will assess the outcomes of training.

Note: Not all projects will have environmental or safety issues; however, all process improvement projects require training of some manner to influence change.

Part 15: Human Resource Considerations

Review and/or conduct research on the role Human Resources plays in quality management and/or performance improvement. Describe human resource issues that pertain specifically to your project. If there are no human resource issues, submit a statement to that effect BUT THIS IS EXTREMELY RARE. Evaluate carefully before submitting a statement to this effect.

Part 16: Conclusion

Tie everything together in a nice summary or conclusion paragraph. What do you want your reader to walk away with?

Part 17: Project Presentation

Once you have completed your paper, create a formal presentation of your project using presentation software, such as PowerPoint or Prezi. Your presentation must be narrated and MUST address all key elements of your performance improvement project.

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